FAQ

How long does delivery take?

Estimated delivery time after dispatch:

Europe
5-10 business days

Rest of the world
10-15 business days

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What is your return policy?

Returns are accepted within 30 days of delivery.

Items must be unused, in original condition, and returned in their original packaging. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Please contact us before sending any items back.

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What if my item arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, contact us as soon as possible after delivery.

Please include your order number and clear photos of the issue so we can review and resolve it.

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Do you offer a warranty?

Yes. Our products are covered by a 2 year warranty for manufacturing defects. Damage caused by improper use or handling is not covered.

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Can I cancel or modify my order?

If you need to cancel or modify your order, contact us as soon as possible. Once an order has entered production or has shipped, changes may no longer be possible.

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Are your products made in limited quantities?

Yes. Each design is produced in small batches or made to order to maintain quality and careful production.

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What materials do you use?

We use PLA, PETG, and steel, selected for durability, safety, and long term use.

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How do I change the light bulb?

Disconnect the lamp from power and allow it to cool. Replace the bulb from the top by unscrewing the existing bulb and installing a compatible one. No disassembly is required.

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Which light bulbs are compatible?

E27 LED bulbs (EU)
E26 LED bulbs (US and Japan)

Use LED bulbs only and ensure the bulb matches the voltage and maximum wattage listed on the product page.

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How can I contact you?

For any questions before or after your purchase, contact support@noctiqdesign.com.